Terms and conditions

Welcome to CQiO, an AI-driven software platform that enables organisations, leadership teams, and consultants to measure, analyse, and improve organisational clarity, coherence, and alignment.

By creating an account, accessing the platform, subscribing to a plan, or otherwise using the CQiO platform (the “Service”), you agree to the following Terms and Conditions.

1. Definitions

“Company,” “we,” “our,” or “us” refers to CQiO (or its applicable operating entity).

“User,” “you,” or “your” refers to the individual or organisation that creates an account, subscribes to, or uses the Service.

“Service” means the CQiO software platform, including all clarity diagnostics, dashboards, analytics, reports, insights, integrations, APIs, AI-generated outputs, and any related features or support provided by the Company.

“Content” means all data, text, documents, materials, organisational information, survey responses, interviews, uploads, or inputs submitted or imported by Users into the Service.

“Subscription Plan” means the specific tier of access purchased, including Clarity Scan, Clarity Cycles, and Clarity OS.

2. Account registration

To use the Service, you must create an account with accurate and complete information.

You are responsible for safeguarding your login credentials and all activity under your account.

Account sharing is not permitted unless explicitly allowed under your Subscription Plan (for example, consultant or enterprise multi-entity licences).

3. Subscription, fees, and payment

Access to the Service requires a valid Subscription Plan and timely payment of all applicable fees.

Subscription details, pricing, usage limits, and renewal terms are communicated at the point of purchase and may be updated periodically.

All fees are non-refundable unless expressly stated in a written agreement or in our refund policy.

Failure to pay fees when due may result in suspension or termination of your access to the Service.

Some components of the Service (such as Clarity OS, multi-entity deployments, or consultant licences) may be billed per system, per cycle, or per deployment rather than annually.

4. Use of service and acceptable conduct

You agree to use the Service only for lawful organisational assessment, analysis, and insight activities.

You may not, under any circumstances:

• attempt to gain unauthorised access to any systems or data;

• interfere with system performance or security;

• reverse-engineer, decompile, or modify the platform;

• use the Service to process unlawful, harmful, or misleading data;

• use AI-generated insights outside the permitted scope of the Subscription Plan.

You are solely responsible for the accuracy, legality, and appropriateness of all Content submitted to the Service.

5. Intellectual property

All software, algorithms, machine-learning models, diagnostic frameworks, branding, user interfaces, and materials provided within the Service are the exclusive property of CQiO or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for the duration and scope of your Subscription Plan.

Except where explicitly permitted, you may not copy, distribute, resell, white-label, or commercially exploit any part of the Service.

6. Data ownership, rights, and confidentiality

You retain ownership of all Content you submit to the Service.

By using the Service, you grant the Company a limited, worldwide licence to process, analyse, and transform your Content solely for the purpose of delivering the Service, improving functionality, training models, and generating CQiO metrics (including CQi and related insights).

We will not disclose your confidential organisational data to third parties except:

• with your explicit consent;

• to service providers under confidentiality obligations;

• as required by law, regulation, or court order.

Aggregated or anonymised data may be used to enhance the CQiO platform, benchmark reports, or improve AI model performance, provided it cannot reasonably identify you or your organisation.

7. Service availability and changes

We aim to provide continuous and reliable access to the Service, but do not guarantee uninterrupted uptime.

The platform may be updated, enhanced, modified, or discontinued in whole or in part at any time.

Where feasible, we'll let you know before we implement material changes.

8. Limitation of liability

Your use of the Service is at your own risk.

To the fullest extent permitted by law:

• CQiO is not liable for any indirect, incidental, special, or consequential damages;

• the total liability of the Company under these Terms is limited to the fees you have paid in the twelve (12) months preceding the event giving rise to the claim.

The Service provides diagnostic insights but does not constitute legal, financial, HR, or management advice.

9. Termination

We may suspend or terminate your access if:

• you breach these Terms;

• you fail to pay applicable fees;

• you misuse or interfere with the Service.

You can end your subscription in accordance with the cancellation terms of your Subscription Plan.

After you've been terminated, your access to the Service will cease, but you may request the export of your data within a reasonable period, unless you're prohibited from doing so.

10. Governing law

These Terms and Conditions are governed by the laws of the United Arab Emirates, and any disputes will be resolved exclusively in the courts of that jurisdiction.